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Frequently Asked Questions |  |
Here is a list of the most common questions sent to the Rejection Hotline Store.
Don't see your question? Feel free to email us and we'll take care of any questions or concerns you may have.
Q: How long will it take for my order to get to me?
A: We usually ship orders once a week. Depending on which shipping you choose your order will get to you within 2 weeks of placing your order. Keep in mind it is snail mail and sometimes holidays can back up our postal service. If you feel that you have not received your order by the time you should have feel free to email us to check the status of your shipment.
Q: Do you ship internationally?
A: Yes! Of course we will ship internationally! Please understand however that if you want to ship your order internationally it may take a little while longer and shipping costs will reflect your international order.
Q: Is your site secure?
A: All online transactions through our website are handled with industry-standard SSL encryption. This means that when you enter your credit card number into our secure order form and you press the submit button, your information goes through a highly secure encryption process which prevents any person on the Internet from seeing your information. Within just a few seconds, it reaches our credit card authorization server, is decrypted, and is quickly authorized without any human intervention.
Q: What is your return policy?
A: All merchandise that has not been opened may be returned within the first 15 days after delivery. Merchandise must be returned in the original packaging. You must contact our customer service department (404.496.6919) within 15 days of merchandise receipt to notify us of the return.
Q: What if my order gets damaged in the mail?
A: While it is rare, shipping damage does occur. We ask that you inspect the packaging upon arrival and look for any signs of visible shipping damage (holes in packaging, activated tip sensor, etc..). You do have the right to refuse the delivery if you feel that damage has occured. Please understand that your package will experience normal wear & tear during transit to you and should not be refused. We also recommend that if you are required to sign a bill of lading that you add: "subject to inspection". Please notify store.rejectionhotline.com within 72 hours of receiving merchandise should you discover any shipping damage. This is required so that we can begin the claims process with the shipper and allows us to assist you in swapping out the product. Your tracking email contains additional details for receiving your shipment. store.rejectionhotline.com cannot accept responsibility for any merchandise that you receive with shipping damage that is not noted or reported to us within 72 hours of receipt.
